Free short course · about 30 minutes
Courier Delivery Excellence
A good delivery is more than a parcel arriving. In about 30 minutes you will learn how to prepare your day, plan a sensible route, leave a proof of delivery you can stand behind, and talk to customers when it matters.
What you will learn
- Prepare for a delivery day by reading the list and counting the parcels before you leave
- Plan a route by placing fixed stops first and grouping the rest by area
- List what a good proof of delivery shows and why it matters
- Talk to a customer before delivery, at the door and when something goes wrong
- Describe the four marks of a good delivery and what to do when you cannot deliver