Business Resource Centre

Knowledge that works beyond the classroom.

Practical resources designed to help organisations improve operations immediately. Every resource solves a real business problem and connects to measurable outcomes.

Pillar 1

Online Courses

Introduction to MK Global's teaching approach. Each free course builds trust and demonstrates practical, field-tested methods.

Introduction to Warehouse Best Practices

Layout, flow, receiving, storage and dispatch fundamentals for warehouse teams.

  • Video lessons
  • Downloadable workbook
  • Completion certificate
Free

Fundamentals of Stock Control

Counting methods, accuracy targets, re-order points and shrinkage prevention.

  • Video lessons
  • Downloadable workbook
  • Completion certificate
Free

Owner Driver Business Basics

Cost-per-kilometre, trip costing, cash flow management and pricing for independent operators.

  • Video lessons
  • Downloadable workbook
  • Completion certificate
Free

Courier Delivery Excellence

Route planning, proof of delivery, customer communication and delivery quality standards.

  • Video lessons
  • Downloadable workbook
  • Completion certificate
Free

Introduction to Operational Leadership

Shift management, team communication, performance conversations and daily reporting.

  • Video lessons
  • Downloadable workbook
  • Completion certificate
Free

Workplace Safety Essentials

Hazard identification, PPE compliance, incident reporting and safety culture fundamentals.

  • Video lessons
  • Downloadable workbook
  • Completion certificate
Free

Ready for more depth?

Professional Programmes Book Training
Pillar 2

Business Toolkits

Complete implementation packs. Each toolkit contains an introduction, step-by-step guide, templates, checklists, KPI dashboard and action plan.

Warehouse Toolkit

  • Warehouse Audit
  • Receiving Checklist
  • Dispatch Checklist
  • Storage Layout Guide
  • Daily KPI Dashboard
Request toolkit

Courier Operations Toolkit

  • Route Planning Guide
  • Vehicle Inspection
  • Delivery Quality Checklist
  • Driver Scorecard
Request toolkit

Owner Driver Toolkit

  • Trip Profit Calculator
  • Fuel Log
  • Daily Cost Tracker
  • Customer Register
  • Pricing Calculator
Request toolkit

Retail Inventory Toolkit

  • Stock Count Pack
  • Cycle Count Sheets
  • Re-order Calculator
  • Stock Loss Tracker
Request toolkit
Pillar 3

Operational Templates

Downloadable Word and Excel resources. Plug them into your operation and start measuring today.

Leadership

  • One-on-One Meeting Template
  • Performance Review
  • Coaching Notes

Warehouse

  • Goods Receiving Form
  • Dispatch Register
  • Damage Report
  • Daily Shift Report

Transport

  • Vehicle Inspection
  • Delivery Checklist
  • Fuel Log
  • Incident Report

Retail

  • Daily Cash-up
  • Stock Take Sheet
  • Purchase Order
  • Stock Transfer Form

Quality

  • Corrective Action Report
  • Root Cause Analysis
  • SOP Template

Need templates customised for your operation?

Book a consultation
Pillar 4

Compliance Checklists

Short, printable documents. One page, one purpose. Use them daily or monthly to maintain standards.

Warehousing

  • Daily Warehouse Compliance
  • Monthly Warehouse Audit

Transport

  • Vehicle Compliance
  • Driver Compliance

Retail

  • Daily Store Opening
  • Closing Checklist

Safety

  • Fire Safety
  • PPE Inspection
  • First Aid

Management

  • Internal Audit Checklist
  • Risk Assessment Checklist
Pillar 5

Implementation Guides

Premium PDF guides. Each follows a consistent structure: Problem, Solution, Implementation Steps, Common Mistakes, Success Measures, Next Steps.

How to Implement Cycle Counting

Move from annual full counts to continuous accuracy improvement.

How to Implement Warehouse KPIs

Select, measure and act on the metrics that drive warehouse performance.

How to Implement Driver Performance Management

Scorecards, feedback loops and incentive structures for fleet operators.

How to Implement an Inventory Accuracy Programme

Root cause analysis, count disciplines and target-setting for stock accuracy.

How to Implement SOP Development

Writing, deploying and maintaining standard operating procedures that stick.

How to Implement Store Operations

Opening, cash management, replenishment and closing routines for retail.

How to Implement Fleet Cost Control

Fuel, maintenance, tyre and insurance cost tracking for transport businesses.

How to Implement Customer Service Standards

Service level agreements, complaint handling and satisfaction measurement.

Pillar 6

eBooks & Resources

Thought leadership from MK Global. Long-form guides that position practical expertise over theory.

Leadership

20 Warehouse Mistakes That Cost Companies Money

Common operational failures and how to prevent them, with real examples from the field.

Transport

The Owner Driver Business Handbook

Complete business guide for independent operators entering the transport industry.

Warehouse

Warehouse Performance Playbook

End-to-end operational improvement for receiving, storage, picking and dispatch.

Retail

Inventory Management Made Simple

Stock control principles for retailers who want accuracy without complexity.

Operations

Building High Performance Teams

People management, shift leadership and team development for operational environments.

Business

Operational Excellence for SMEs

Practical improvement framework for small and medium enterprises in southern Africa.

Your Journey

Resource Maturity Model

Every resource has a defined role: educate, build credibility, and move your organisation toward measurable operational improvement.

Level 1

Quick Guide

2 to 5 page introductions that solve a single problem.

Level 2

Toolkit

Templates, checklists, calculators and implementation resources.

Level 3

Master Guide

20 to 50 page practical manuals with detailed implementation advice.

Level 4

Professional Programme

Full online courses, certifications, consulting engagements and software solutions.

Free Guide Toolkit Online Course Consulting Digital Product Long-term Advisory

Industry Insights

Published on LinkedIn

Industry perspectives from Mumba Kunda, Founder of MK Global SA.

Owner-Driver Development

When Drivers Leave: Why Your Exit Strategy Should Include Skills Transfer

Experienced drivers are leaving fleets to become owner-operators, but most lack essential business skills and fail within 18 months. Strategic intervention, through a structured business training programme six months before departure, transforms losses into a reliable subcontractor network. The investment mathematics are clear: a fraction of recruitment cost creates lasting workforce value on both sides.

Driver retention Cost-per-kilometre Subcontractor networks Business literacy
Read on LinkedIn
Transport Industry

The Invisible Crisis in South African Transport

With 400,000 registered trucks contributing nearly 5% to GDP, South Africa's transport sector has virtually no business education pipeline for owner-operators. Drivers who cannot calculate cost-per-kilometre accept loads below operating cost, and the resulting failures ripple through supply chains. Training contractor business literacy is not charity; it is supply chain risk management.

Owner-operator sustainability Cash flow management Supply chain risk Rate negotiation
Read on LinkedIn

Have a question about your operations?

We offer a complimentary 30-minute operations review. No obligation, just a clear-eyed look at where your business stands and what could improve.

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