Free short course · about 30 minutes
Introduction to Operational Leadership
Moving from team member to team leader changes what you are judged on. In about 30 minutes you will learn how to run a shift, give instructions that land, have a short performance conversation and write a simple daily report.
What you will learn
- Explain how the job changes when you move from team member to team leader
- Plan the start, middle and close of a shift
- Give an instruction that says what, how well and by when, and check that it landed
- Hold a short, fair conversation about performance
- Write a simple four-part daily report that includes problems